Miwa Nemoto

Client Success Manager at Cheetah Digital / Marigold (2022 - Present)

Leading the Japan Client Success team to drive the existing clients' great success.

Managing key KPIs (retention, up/cross-sell. Continuous improvement to customer communication and workflows.

Retaining top talent, team building and performance improvement.

Senior Client Success at Cheetah Digital / Marigold (2018 - 2022)

Senior individual contributor in a fast-paced multinational cross-channel marketing company.

Responsible for renewals, up/cross-sells and ultimately client retention

Cheetah Digital merged with CM Group to form Marigold during this role.

Client Success at Experian / Cheetah Digital (2014 - 2018)

Quickly identified as talented for managing customers, moved from new business to CS.

From here I began my career in customer success.

Experian's marketing division was divested and spun out into Cheetah Digital during this role

Sales Representative at Experian (2013 - 2014)

Joined Experian new business team as a graduate.